Axia Management - Public FAQs

Members have access too information and tools pertaining to their condominium. (This is not the general Document/FAQ/News sections found on Axia’s main web page.)

Documents Section

May include documents such as: Condo Handbook, current insurance certificate, and Newsletters.

FAQ’s

How do I register visitor parking? Can I book the elevator for a move? These are a couple of examples of the type of information that may be available in the coming months.

News

The news section may include recent news like the results of last nights AGM, or quick updates on the progress of a large retrofit.

In the coming months, your board-of-directors will have the opportunity to decide what items too include in the above sections.

Maintenance Request and Tracking

This system allows residents to initiate and track there maintenance or administrative request.

For example:

An owner makes an online request to repair a window frame;

The manager contacts the contractor to initiate repairs;

Comments are added to the request with helpful information about the repair process (e.g. contractor name and number);

The resident can log in to see the progress of the request and/or add additional comments concerning that repair (i.e. additional work is required)

Each request becomes a two-way dialogue between the resident and the manager (much like email) but specific to a single request. Each new request creates a new dialogue.

If you are unable to use the web form, Axia’s property administrators will gladly enter your information on your behalf. Just call (613) 738-9700 during normal business hours.

Please refer to the document section of the website for user guides on registering and using the above features.

IMPORTANT – FOR URGENT ISSUES THAT REQUIRE IMMEDIATE ASSISTANCE PLEASE CONTACT AXIA BY PHONE

(see the contact section for hours and phone numbers)